Privacy Policy
Last Updated: January 16, 2026
1. Introduction
Apex Agentics LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard information when you visit our website (apexagentics.io), use our client portal (app.apexagentics.io), or engage our automation services.
2. Information We Collect
We collect information to provide and improve our engineering solutions:
Personal Information: Name, email address, phone number, and company details provided via contact forms or during onboarding.
Operational Data: Business logic, workflow diagrams, and process documentation shared during the Audit and Architect phases.
Technical Credentials: API keys, access tokens, and login credentials required to integrate automation tools (e.g., CRM, Email, Slack). These are stored using industry-standard encryption.
3. How We Use Your Information
We utilize your data strictly for the following purposes:
Service Delivery: To design, build, and maintain automation workflows and AI agents.
Communication: To send project updates, invoices, and support responses.
System Optimization: To monitor the performance of deployed automations and debug errors (e.g., via N8N execution logs).
4. AI & Third-Party Processing
As an AI automation agency, we leverage third-party Large Language Models (LLMs) and infrastructure providers (e.g., OpenAI, Anthropic, Supabase) to power our solutions.
Data Isolation: Your proprietary business data is processed solely to execute your specific workflows.
No Model Training: We do not grant third-party AI providers the right to use your data to train their public models. We configure API usage to opt-out of training data collection whenever available.
5. Data Security
We implement "Security by Design" principles. We use encryption (TLS/SSL) for data in transit and secure secrets management services for sensitive credentials. Access to your data is restricted to authorized engineers and is revoked upon contract termination.
6. Data Retention
We retain your personal and operational information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon termination of services, we offer a secure "offboarding" protocol to delete or return your sensitive credentials.
7. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, please contact us.
8. Contact Us
If you have questions about this policy or our data practices, please contact us at:
Apex Agentics LLC Email: hello@apexagentics.io
Location: Greenville, SC